14 days return policy and 90 days free exchange
Overdue return deadline?
Is your order over 14 days old? Then your return deadline has passed. Instead, we can offer free exchange for other products via our exchange portal.
Delivery & Exchange
Delivery & Return
If you order before 2 PM, we strive to ship your order the same day. Orders placed after 2 PM will be shipped the next day. You will receive your order within 1-2 business days.
FREE EXCHANGE (1st time per order):
EXCHANGE PORTAL HERE
If you want to exchange a style from your order, simply return the original item, write that you want an exchange, after which we will send the correct size to you. If you are worried that the item will not be available while we process your returned items, we recommend placing the new order immediately, as our stock is limited (we will refund the shipping cost for the new shipment).
For exchanges, you must use this portal to get a free shipping label:
If you send the return with the above label and want a refund, you will be charged 40 DKK, as it only applies to exchanges.
I want to exchange for something more expensive than what I am sending back?
We will send you an invoice with a payment link where you can pay with Visa, Mastercard, MobilePay, Apple Pay, and PayPal.
The item I want to exchange for is cheaper than the item I sent back?
We automatically refund the difference to the card linked to your order from when you placed it.
I have used an exchange label, but I want a refund for what I received?
Since we have offered free exchange initially, and paid for a return shipment as well as a new shipment - your items cannot be returned thereafter. You therefore automatically waive your return right when you want to make an exchange.
I have used an exchange label, but I would like to exchange again?
Unfortunately, we can only offer one free full exchange the first time you want to make an exchange. Otherwise, you are very welcome to send your item back to us yourself.