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14 days return policy and 90 days free exchange

Overdue return deadline?

Is your order over 14 days old? Then your return deadline has passed. Instead, we can offer free exchange for other products via our exchange portal.

Curl Band - FAQ

How do I use my Curl Band?

Our Heatless Curls Kit includes 1x hair clip, 2x scrunchies, and 1x Curl Band. You will achieve the best result with our Curl Band if your hair is slightly damp.

IMPORTANT: Your hair should be damp for the best result. It is important that your hair is damp to such a degree that it is dry when you wake up the next morning. If the hair is not dry the next morning, the curls have not formed properly and will therefore fall out quickly.

Step 1: Attach your Curl Band to the top of your head using your hair clip.

Step 2: Twist your hair around your Curl Band. Take one section of hair at a time. When all the hair is twisted around, finish with your scrunchies. This process takes a maximum of 4-5 minutes.

Extra tip! Make sure the hair is twisted in the right direction. The curls should wave away from the face, as this gives the nicest result.

Step 3: Waiting game. For the best and most long-lasting result, we recommend that you sleep with your Curl Band. If this is not possible, you can wait 3-6 hours, after which you will see a nice result.

Why should I choose your Curl Band instead of a curling iron?

The more heat you expose your hair to, the more prone it is to breakage and dryness. When you use our Curl Band, you don't damage your hair because it is not exposed to heat. Therefore - if you want beautiful curls while keeping your hair healthy, you should choose a Curl Band.

Does Curl Band work on all hair types?

As a rule, Curl Band works on all hair types that are shoulder length and longer. If you are unsure whether it works on your hair, you can try the sock method first. If you can make curls with the sock method, a Curl Band will definitely also work on your hair. You can read more about our guide to the sock method by clicking here.

REMEMBER - the sock method will damage your hair in the long run. Therefore, only use this method occasionally.

How long will my curls last?

The more you use your Curl Band, the longer your curls will last. Your hair needs to get used to this new way of styling, so frequent use will mean your curls last longer. Normally, your heatless curls will last a whole day. A good hairspray will also help your curls along.

Is it comfortable to sleep with a Curl Band?

Yes! Our Curl Band is made of 100% silk, and inside it is made of a soft material. It is comfortable to sleep with and will therefore not affect your sleep.

I have tried my Curl Band but without the desired result. What do I do?

Do not despair. Our Curl Band releases no heat, so your hair has to learn this new way of curling. For the same reason, do not give up after the first attempt if you have not achieved the desired result. Put Put your Curl Band back in your hair for 30-60 minutes, after which you will likely see a result. It is important that your hair is damp when you use your Curl Band. If the hair is still damp when you take it out, it has been too damp. Therefore, it is an important balance that you have to experiment with.

When will I receive my order?

Denmark: 1-3 business days.

When do you charge the money?

For regular purchases, we only charge your money when your order is shipped. For pre-orders, we will charge the money 1 week before shipping.

Can I cancel my order?

Yes - contact us here: info@cillouettes.com.

What should I do if my product arrives damaged?

Contact us here: info@cillouettes.com.

Has your question not been answered?

Contact us at: info@cillouettes.com.